• My video won't download

  If you encounter difficulties when uploading your video to Capte and receive an error message. Do not worry, we are here to assist you. Please contact our support team as soon as possible so that we can find a solution quickly. As part of our assistance, we may ask you to provide us with your video for technical testing.  We would like to emphasise that we respect your privacy and will therefore ask for your prior consent before proceeding with any tests. Please do not heFew readers

• It's not working, what should I do?

  If you encounter any difficulties or if something does not seem to be working as expected, our team is here to help. Whether it is a technical issue, a question about our services, or simply a suggestion to share, please do not hesitate to contact us via our dedicated support service or by filling out the form available on our website: https://www.getcapte.com/contact Our team will be happy to assist you and resolve any issues as quickly as possible. You can also contact us on DiscordFew readers

• I can't see my video, what should I do?

  Sometimes you may be able to add your video, but it does not appear correctly in the editor. However, you can play it on your computer using VLC, Windows Media Player, or your favourite media player. There are several possible reasons for this: Your video is encoded in H265/HEVC. Your video is corrupted. First, you can try changing your browser and using Chrome to upload your video. If using Chrome does not solve the problem, the codec may be specific to your operating system. You will thenFew readers