Question 1

How to cancel my Capte subscription?

Accepted Answer

When you have an ongoing subscription and want to cancel or pause it for a while, simply go to your profile at the top right of your space here (the displayed letters will be the first two of your name):

Then click on 'My Account.'

Finally, scroll to the bottom of the page to:

Follow the on-screen instructions to choose between pausing and fully canceling your account.

Good to know: If you pause your account, you won't lose all the videos you've worked on and can find them again when you return.

Question 2

How do I translate my video?

Accepted Answer

Attention, Capte is not a tool for subtitling movies or TV series. You can visit this page to understand how to directly download subtitles for your movies or TV series.

https://www.getcapte.com/blog/comment-traduire-un-film

Now, if you want to create content and translate your content, you can continue reading.

If you have a video or want to retrieve one online using this method, and it's time to translate it. This is possible with Capte.

If you are in the trial period, you automatically have free access to this feature. Otherwise, make sure you have a plan that includes translation.

Then, all you have to do is press the Translate button at the top right of your screen and choose the language of your choice. It's automatic and instantaneous.

The only advice we can give you is to double-check your original text before launching the translation to avoid errors.

You can then export your video with the translated subtitles or simply retrieve the subtitle file separately.

Happy creating with Capte!

Question 3

How to import a video into Capte?

Accepted Answer

The first thing to do is to make sure that the video format is compatible with Capte. List of recommended formats: MP4, MOV. To find out the format of a video, simply right-click on it and view the information.
Recommended size for the video Do not exceed 1GB ideally. You can add videos up to 1 hour in length!
To retrieve a video, you can first download it from platforms like YouTube with this method.
Drag and drop in the explorer or click on "add a video."
Select the video and click "Open."
Wait for the video to be loaded and processed.

What to do in case of import error?

Unsupported formats: convert the video online or with the free software Handbrake.
Unknown error: contact Capte support.

Question 4

What do I do in that case?

Accepted Answer

Sometimes, at the end of a transcription on Capte, you may want to hide the last line or make the very end disappear. This could be because the last line contains a conclusion about the video that you don't want, or the automatic transcription added a line by mistake.

What to do in this case?

You need to add an empty subtitle with the "Enter" key and configure the time code (the numbers next to the line) so that the line appears when the previous subtitle should no longer be displayed on the screen.

Here's a video to illustrate this simple manipulation.

In any case, for this type of correction and any others, if needed, contact us directly through support, the little chat bubble at the bottom right to communicate with us.

Question 5

I have a different need than what is offered in the payment plans, what should I do?

Accepted Answer

No need to worry, just contact us, and we will create a customized plan for your needs, with a quote! You can reach us directly via our chatbot (purple icon at the bottom right of your screen).

Question 6

At what point can I start using my account?

Accepted Answer

Once your account is created and payment is made, you can use your account immediately.

You have a 14-day trial period during which you can test all the features.

Once you have subscribed to a plan, you can cancel your subscription at any time by going to the "My Invoices" section of your account.

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