Q: How to adjust or set the length and duration of a subtitle ?

Capte works like a text editor such as Word. Simply skip a line to create a new subtitle line. As with your editor, simply pressing the Enter key on your keyboard will return to the line and create the subtitle line. The end of the subtitle is calculated automatically. However, if you wish to adjust the length of your subtitle, you can adjust the time of the empty line of the following subtitle. Example: 00:05.20 - My name is Caroline 00:06.25 - 00:07.40 - My name is Jean As line 00:06.25 is empty, this means that the first line, ‘My name is Caroline’, will play from 00:05.20 to 00:06.25.

Question 1

I can't see my video, what should I do?

Accepted Answer

Sometimes you may be able to add your video, but it does not appear correctly in the editor. However, you can play it on your computer using VLC, Windows Media Player, or your favourite media player.

There are several possible reasons for this:

Your video is encoded in H265/HEVC. Your video is corrupted.

First, you can try changing your browser and using Chrome to upload your video. If using Chrome does not solve the problem, the codec may be specific to your operating system.

You will then need to use a Mac to view the video in Capte.

If you are unable to perform the following operations, we offer a very simple method for converting your video file to a format compatible with a browser.

Find out how here: https://www.getcapte.com/help-center-article/comment-importer-une-video-dans-capte

Question 2

How do I translate my video?

Accepted Answer

Attention, Capte is not a tool for subtitling movies or TV series. You can visit this page to understand how to directly download subtitles for your movies or TV series.

https://www.getcapte.com/blog/comment-traduire-un-film

Now, if you want to create content and translate your content, you can continue reading.

If you have a video or want to retrieve one online using this method, and it's time to translate it. This is possible with Capte.

If you are in the trial period, you automatically have free access to this feature. Otherwise, make sure you have a plan that includes translation.

Then, all you have to do is press the Translate button at the top right of your screen and choose the language of your choice. It's automatic and instantaneous.

The only advice we can give you is to double-check your original text before launching the translation to avoid errors.

You can then export your video with the translated subtitles or simply retrieve the subtitle file separately.

Happy creating with Capte!

Question 3

How to cancel my Capte subscription?

Accepted Answer

When you have an ongoing subscription and want to cancel or pause it for a while, simply go to your profile at the top right of your space here (the displayed letters will be the first two of your name):

Then click on 'My Account.'

Finally, scroll to the bottom of the page to:

Follow the on-screen instructions to choose between pausing and fully canceling your account.

Good to know: If you pause your account, you won't lose all the videos you've worked on and can find them again when you return.

Question 4

How to adjust or set the length and duration of a subtitle ?

Accepted Answer

Capte works like a text editor such as Word. Simply skip a line to create a new subtitle line.

As with your editor, simply pressing the Enter key on your keyboard will return to the line and create the subtitle line.

The end of the subtitle is calculated automatically. However, if you wish to adjust the length of your subtitle, you can adjust the time of the empty line of the following subtitle.

Example:

00:05.20 - My name is Caroline 00:06.25 - 00:07.40 - My name is Jean

As line 00:06.25 is empty, this means that the first line, ‘My name is Caroline’, will play from 00:05.20 to 00:06.25.

Question 5

How do I download my video on an iPhone?

Accepted Answer

Downloading your subtitled video from an iPhone is easy.

On Capte:

Go to the desired video, navigate to the "Export" tab, click on "Export," and once the video is exported, click on the "Download" button.

Your video will download, and an icon with an arrow will appear next to the URL (as indicated by the blue arrow in the image below). Click on it, and you'll find your video! To access it, click on the video, and there you go!

As we told you, easy, right?

Question 6

Which languages are supported for transcription?

Accepted Answer

Here is the list of languages supported for transcription:

🇬🇧 English 🇸🇦 Arabic 🇩🇪 German 🇪🇸 Catalan 🇧🇬 Bulgarian 🇨🇳 Mandarin Chinese 🇰🇷 Korean 🇩🇰 Danish 🇪🇸 Spanish 🇪🇪 Estonian 🇫🇮 Finnish 🇫🇷 French 🇬🇷 Greek 🇮🇱 Hebrew 🇮🇳 Hindi 🇭🇺 Hungarian 🇮🇩 Indonesian 🇮🇹 Italian 🇯🇵 Japanese 🇱🇻 Latvian 🇱🇹 Lithuanian 🇳🇱 Dutch 🇳🇴 Norwegian 🇵🇱 Polish 🇵🇹 Portuguese 🇷🇴 Romanian 🇷🇺 Russian 🇸🇰 Slovak 🇸🇮 Slovenian 🇸🇪 Swedish 🇨🇿 Czech 🇱🇰 Tamil 🇹🇷 Turkish 🇺🇦 Ukrainian 🇻🇳 Vietnamese

Please do not hesitate to contact us if you have any specific questions about the languages supported, or to suggest languages to add to the tool: https://www.getcapte.com/contact

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