> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://getcapte.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My video won't download

If you encounter **difficulties when uploading your video** to Capte and receive an **error message.**

**Do not worry, we are here to assist you.**

Please contact our support team as soon as possible so that we can find a solution quickly.

As part of our assistance, we may ask you to **provide us with your video for technical testing. **
We would like to emphasise that **we respect your privacy and will therefore ask for your prior consent before proceeding with any tests.**

Please do not hesitate to contact us via our customer support, and rest assured that we will do our utmost to resolve your video upload issue as quickly as possible.

**Your satisfaction is our priority! 🙂**