My video won't download

If you encounter difficulties when uploading your video to Capte and receive an error message.

Do not worry, we are here to assist you.

Please contact our support team as soon as possible so that we can find a solution quickly.

As part of our assistance, we may ask you to **provide us with your video for technical testing. **

We would like to emphasise that we respect your privacy and will therefore ask for your prior consent before proceeding with any tests.

Please do not hesitate to contact us via our customer support, and rest assured that we will do our utmost to resolve your video upload issue as quickly as possible.

Your satisfaction is our priority! 🙂

Updated on: 25/11/2025