> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://getcapte.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to cancel my Capte subscription?

When you have an ongoing subscription and want to cancel or pause it for a while, simply go to your profile at the top right of your space here (the displayed letters will be the first two of your name):

[![](https://storage.crisp.chat/users/helpdesk/website/f5da90cc6bd0d000/87e45ef0-edc7-4920-b61a-c3a3d5_smqcsh.png)](https://downloads.intercomcdn.com/i/o/831196264/64aadc788f78e0ddc48d2015/Capture+d%E2%80%99e%CC%81cran+2023-09-15+a%CC%80+09.15.00.png)

Then click on 'My Account.'

Finally, scroll to the bottom of the page to:

[![](https://storage.crisp.chat/users/helpdesk/website/3cfa2fdf8af80a00/46d8cda9-b1c2-4646-b591-1c34df_1je3p9s.png)](https://downloads.intercomcdn.com/i/o/831196926/78774e52db81d47976a0f0d3/Capture+d%E2%80%99e%CC%81cran+2023-09-15+a%CC%80+09.15.59.png)

Follow the on-screen instructions to choose between pausing and fully canceling your account.

Good to know: If you pause your account, you won't lose all the videos you've worked on and can find them again when you return.